You can reach us at KA - Equine Therapy,
by emailing ka-equinetherapy@outlook.com.au
or calling +61 424 366 274
Last Updated: 26th September 2023
Orders will ship within 3-5 business days of receipt.
Metro delivery within 3-5 business days from dispatch.
Regional delivery within 7-10 business days from dispatch.
Remote delivery within 14-20 business days from dispatch.
If your order arrives damaged, please contact us at ka-equinetherapy.com.au within 24 hours of receiving your order.
To process a claim, we will require photographs of the damaged items and packaging (including the specific areas of damage in both product and packaging) for our records and so we can follow up with the courier. Failure to include these photographs within 24 hours may limit our ability to process your claim.
26th September 2023
All of our Red Light Therapy items have a 12-month manufacturer warranty from the date of purchase. Please keep a copy of your original receipt for proof of purchase.
Thank you for choosing KA - Equine Therapy. We stand behind the quality of our products and are committed to providing you with reliable Red Light Therapy solutions.
A Return and Refund policy usually consists of:
· Emailing us at ka-equinetherapy@outlook.com.au immediately of the issue and we will advise you on the returns procedure.
· Clearly state the issue, including photos or video, so we can make a thorough assessment.
· Warranty will not be granted for any product not used in the recommended way.
· Warranty will not be granted if the product is deemed to have sustained damage during regular use.
· Any product returned under warranty will be fully assessed for manufacture fault.
· The return postal fees are not included in the warranty and must be paid for by the claimant.
· Returned items must be carefully and safely packaged for return shipping.
· Return address - P.O. Box 1026 Cooma NSW 2630
· Please note, that we do not refund or exchange if you change your mind about your purchase.
Warranty Policy for KA - Equine Therapy
Effective Date: 26th September 2023
1. Warranty Coverage
KA - Equine Therapy is committed to providing high-quality Red Light Therapy pads. This Warranty Policy outlines the terms and conditions of the warranty coverage provided for the Product.
2. Warranty Period
The Product is covered by a limited warranty for a period of 12 months from the date of purchase. The warranty period starts on the date of purchase as indicated on your sales receipt or order confirmation.
3. Warranty Benefits
During the Warranty Period, if the Product is found to have defects in materials or workmanship under normal use, KA - Equine Therapy will, at its discretion, either repair or replace the defective Product free of charge.
4. Warranty Exclusions
This warranty does not cover:
4.1. Damage resulting from misuse, abuse, accident, negligence, or unauthorized modifications or repairs.
4.2. Damage caused by improper handling, storage, or maintenance, including exposure to extreme temperatures, water, or other environmental factors not in accordance with the product's instructions.
4.3. Damage caused by using accessories, components, or power sources not provided or recommended by KA - Equine Therapy.
4.4. Normal wear and tear, including cosmetic damage that does not affect the functionality of the Product.
5. Warranty Claim Process
To make a warranty claim, please follow these steps:
5.1. Contact our Customer Support team at ka-equinetherapy@outlook.com.au to report the issue and request a Return Authorization (RA) number.
5.2. Carefully package the Product, including all components, accessories, and a copy of the original purchase receipt, and mail it to the address provided with the RA number.
5.3. Once the Product is received and assessed by our technicians, we will determine whether it qualifies for warranty coverage.
5.4. If the Product is eligible for warranty service, we will repair or replace it and return it to you at no additional cost.
6. Warranty Disclaimers
This warranty is provided in lieu of all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. KA - Equine Therapy shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the Product.
7. Governing Law
This Warranty Policy is governed by and construed in accordance with the laws of Australia. Any disputes arising from or related to this warranty shall be subject to the exclusive jurisdiction of the courts in Australia.
8. Contact Information
If you have any questions or need to initiate a warranty claim, please contact our Customer Support team at ka-equinetherapy@outlook.com.au
Thank you for entrusting KA - Equine Therapy with your privacy. We are committed to safeguarding your personal information and providing you with a secure and enjoyable website experience.
At KA - Equine Therapy, we value your privacy and are committed to protecting your personal information.
Privacy Policy for KA – Equine Therapy
Effective Date: 26th September 2023
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing or using our website, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information, such as your name, email address, phone number, and location when you voluntarily provide it to us through contact forms, newsletter sign-ups, or other interactions with our website.
1.2 Usage Information: We may gather information about how you navigate and interact with our website. This data may include your IP address, browser type, operating system, referring URLs, and pages viewed. We use this information to improve our website's functionality and user experience.
2. How We Use Your Information
2.1 Providing Services: We may use your personal information to provide you with the information or services you request, such as answering inquiries or sending newsletters.
2.2 Improving Our Services: We analyze usage data to enhance our website's content, functionality, and performance, ensuring that we provide relevant and valuable information to our users.
2.3 Communications: With your consent, we may use your contact information to send you updates, newsletters, or promotional materials related to our services. You can opt-out of these communications at any time.
3. Sharing Your Information
We do not sell, trade, or share your personal information with third parties except as outlined in this Privacy Policy.
3.1 Service Providers: We may engage third-party service providers to assist us in website analytics, marketing, or other services. These providers are bound by contractual obligations to protect your data and can only use it for specified purposes.
3.2 Legal Compliance: We may disclose your information if required by law, court order, or government authority.
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can adjust your browser settings to refuse cookies, but this may affect your website experience.
5. Security
We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
6. Your Rights
You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions about our Privacy Policy, please contact us using the information below.
ka-equinetherapy@outlook.com.au
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised policy on our website with the effective date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: ka-equinetherapy@outlook.com
Terms of Service for KA - Equine Therapy eCommerce Website
Effective Date: 26th September 2023
These Terms of Service ("Terms") govern your use of the KA - Equine Therapy eCommerce Website (hereinafter referred to as "the Website") and all related services, products, and content provided by KA - Equine Therapy (hereinafter referred to as "the Company"). By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
1. Use of the Website
1.1. Eligibility: You must be at least 18 years of age or have the legal capacity to enter into a contract in your jurisdiction to use the Website.
1.2. Account: If you create an account on the Website, you are responsible for maintaining the security of your account and the confidentiality of your login information. You are also responsible for all activities that occur under your account.
1.3. User Content: Any content you submit, post, or upload to the Website, including reviews, comments, and testimonials, must comply with our content guidelines. The Company reserves the right to remove or edit user content that violates these guidelines.
2. Orders and Payments
2.1. Product Availability: All products displayed on the Website are subject to availability. The Company reserves the right to discontinue or modify any product at any time without notice.
2.2. Pricing: Prices for products are as listed on the Website and are subject to change without notice. The Company is not responsible for pricing errors that may occur.
2.3. Payment: Payment for products must be made through the accepted payment methods listed on the Website. By providing payment information, you represent and warrant that you are authorized to use the selected payment method.
2.4. Order Acceptance: Your order is an offer to purchase a product. The Company may accept or reject your order for any reason, including but not limited to product availability and pricing errors.
2.5. Cancellation: Orders may be canceled before they are shipped. Once shipped, orders cannot be canceled. Please refer to our Return and Refund Policy for further details.
3. Shipping and Returns
3.1. Shipping: The Company will make reasonable efforts to ship products in a timely manner. However, shipping times are estimates and not guaranteed.
3.2. Returns: Products may be returned in accordance with our Return and Refund Policy, which is available on the Website.
4. Limitation of Liability
4.1. Disclaimer: The Website and its content are provided on an "as-is" and "as available" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement.
4.2. Limitation of Liability: To the fullest extent permitted by applicable law, the Company, its affiliates, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of the Website or these Terms, even if the Company has been advised of the possibility of such damages.
4.3. Indemnification: You agree to indemnify, defend, and hold harmless the Company and its affiliates from any claims, liabilities, damages, costs, or expenses (including reasonable attorney's fees) arising from your use of the Website, violation of these Terms, or infringement of any intellectual property or other rights.
5. Termination
The Company may terminate or suspend your access to the Website at any time, for any reason, without prior notice.
6. Changes to Terms
The Company reserves the right to amend or update these Terms at any time, with notice provided on the Website. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.
7. Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
8. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at ka-equinetherapy@outlook.com.au.
By using the KA - Equine Therapy eCommerce Website, you acknowledge that you have read, understood, and agree to these Terms of Service.
Thank you for choosing KA - Equine Therapy. We strive to provide reliable shipping services to ensure that your equine therapy products arrive in a timely and secure manner.
Shipping Policy for KA - Equine Therapy
Effective Date: 26th September 2023
1. Shipping Rates and Delivery Times
1.1 Domestic Shipping: We offer shipping within Australia. Shipping rates and delivery times vary depending on the destination, shipping method selected, and the weight and size of the items in your order. You can view the shipping options and rates during the checkout process.
1.2 International Shipping: We may also offer international shipping to New Zealand only. Shipping rates and delivery times for international orders will be provided during checkout.
1.3 Delivery Times: Our standard delivery times within Australia typically range from [Insert Estimated Delivery Time, e.g., 3-5 business days] for domestic orders and [Insert Estimated Delivery Time for International Orders, e.g., 7-14 business days] for international orders. Please note that delivery times may vary due to factors beyond our control.
2. Order Processing
2.1 Order Confirmation: After placing your order, you will receive an order confirmation email with details of your purchase and shipping information. Please review this confirmation for accuracy and notify us immediately if you find any discrepancies.
2.2 Order Processing: Orders are typically processed and shipped within [Insert Processing Time, e.g., 1-2 business days] of order confirmation. Orders placed on weekends or holidays may experience slight delays.
3. Shipping Methods
3.1 Carrier Selection: We use reputable carriers to ensure the safe and timely delivery of your orders. The carrier selected for your order may depend on various factors, including your location and the shipping method chosen.
3.2 Tracking: Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your shipment.
4. Shipping Address
4.1 Accuracy: Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
4.2 Changes: If you need to make changes to your shipping address after placing an order, please contact our Customer Support team immediately. We will do our best to accommodate your request, but changes may not be possible if your order has already been shipped.
5. Shipping Fees and Taxes
5.1 Shipping Fees: Shipping fees are calculated based on the weight and size of your order, as well as the selected shipping method. These fees will be displayed during the checkout process.
5.2 Customs and Duties: For international orders, please note that you may be responsible for customs duties, taxes, or other fees imposed by your country's customs authorities. We recommend checking with your local customs office for information on any potential charges.
6. Lost or Damaged Shipments
6.1 Lost Shipments: In the rare event that your shipment is lost during transit, please contact our Customer Support team, and we will initiate an investigation with the carrier to locate your package. If the package cannot be located, we will work with you to provide a suitable resolution.
6.2 Damaged Shipments: If your order arrives damaged, please contact us within [Insert Timeframe, e.g., 7 days] of receipt. To process a claim, we may require photographs of the damaged items and packaging for our records.
7. Contact Information
If you have any questions or concerns about our shipping policy or your specific order, please contact our Customer Support team at ka-equinetherapy.com.au
eGift Card Policy
Effective Date: 26th September 2023
1. Purpose
This eGift Card Policy outlines the terms and conditions for the issuance, redemption, and management of electronic gift cards (eGift Cards) by KA - Equine Therapy (hereinafter referred to as "the Company"). The purpose of this policy is to ensure transparency, compliance, and a positive experience for both customers and the Company.
2. Definitions
3. eGift Card Purchase
4. eGift Card Delivery
5. Redemption
6. Expiration Date
7. Lost or Stolen eGift Cards
8. Fraud Prevention
9. Customer Support
10. Changes to Policy
11. Compliance with Applicable Laws
By purchasing and using eGift Cards from KA - Equine Therapy, the Sender and Recipient acknowledge and accept the terms and conditions outlined in this eGift Card Policy.
This policy is subject to change without notice, and the latest version will be available on the Company's website.
Content Copyright Policy for KA - Equine Therapy Website
Effective Date: 26th September 2023
1. Introduction
KA - Equine Therapy(hereinafter referred to as "the Company") respects the intellectual property rights of others and is committed to protecting copyrights in accordance with Australian copyright laws. This Content Copyright Policy outlines the Company's approach to copyright protection regarding the content featured on the KA - Equine Therapywebsite. If you believe your copyrighted material has been used on our website in a way that constitutes copyright infringement, please review this policy and follow the procedures outlined herein.
2. Copyright Ownership
2.1. Company Content: All content, including but not limited to text, images, graphics, product descriptions, product images, logos, blog posts, articles, videos, and any other materials displayed on the KA - Equine Therapy website, is the exclusive property of the Company or its licensors and is protected by applicable copyright laws.
2.2. User-Generated Content: Users of the KA - Equine Therapy website may submit user-generated content, including comments, reviews, testimonials, and forum posts. By submitting user-generated content, users grant the Company a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, and sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content on the website and in marketing materials. Users are responsible for ensuring that their user-generated content does not infringe upon the copyrights or other intellectual property rights of third parties.
3. Reporting Copyright Infringement
If you are a copyright owner or an agent thereof and believe that any content on the KA - Equine Therapy website infringes upon your copyright, you may submit a formal notice of infringement to our designated Copyright Agent. To file a notice of infringement, please provide the following information:
3.1. A physical or electronic signature of the copyright owner or authorized agent.
3.2. Identification of the copyrighted work(s) claimed to have been infringed.
3.3. Identification of the infringing material and information reasonably sufficient to locate it on the KA - Equine Therapywebsite.
3.4. Contact information, including your name, address, telephone number, and email address.
3.5. A statement that you have a good faith belief that the use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
3.6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
4. Response to Copyright Infringement Notices
Upon receiving a valid copyright infringement notice, the Company will take the following actions:
4.1. Promptly remove or disable access to the allegedly infringing material.
4.2. Notify the alleged infringer of the removal or disabling of the material and provide them with a copy of the infringement notice.
4.3. Investigate the matter and, if necessary, take further actions in compliance with applicable laws.
5. Counter-Notification
If you believe that your content was removed or access to it was disabled due to a mistake or misidentification, you may submit a counter-notification to our designated Copyright Agent. To file a counter-notification, please provide the following information:
5.1. A physical or electronic signature of the user.
5.2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled.
5.3. A statement, made under penalty of perjury, that the user has a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
5.4. User's name, address, telephone number, and email address.
5.5. A statement that the user consents to the jurisdiction of the federal court located within the judicial district where the user resides, or if the user is located outside the United States, to the jurisdiction of the federal courts located in the Northern District of California, and that the user will accept service of process from the person who provided the original copyright infringement notification.
6. Copyright Agent Contact Information
The Company's designated Copyright Agent for notices of copyright infringement and counter-notifications can be reached as follows:
Copyright Agent - ka-equinetherapy@outlook.com.au
7. Repeat Infringer Policy
The Company may, at its discretion, terminate the accounts of users who are deemed to be repeat infringers of copyrighted material.
8. Changes to Content Copyright Policy
The Company reserves the right to amend or update this Content Copyright Policy as needed, with notice provided on the KA - Equine Therapy website.
9. Contact Information
If you have any questions or concerns about this Content Copyright Policy, please contact us at ka-equinetherapy@outlook.com.au
By using the KA - Equine Therapywebsite, you acknowledge that you have read, understood, and agree to this Content Copyright Policy.
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